Terms & Conditions

Drone Operations Disclaimer

Welcome to DVS – Drone Visuals. We specialize in providing high-quality aerial photography and videography services using unmanned aerial vehicles (UAVs), commonly known as drones. Our services are subject to strict operational guidelines and regulatory compliance to ensure the safety, privacy, and satisfaction of our clients, as well as the general public. By engaging our services, clients agree to the following terms and conditions:
 
Compliance with Regulations
DVS – Drone Visuals conducts all drone operations in strict accordance with the regulations set forth by the Civil Aviation Authority (CAA) of the United Kingdom. We are CAA-certified and operate under the guidelines to ensure safe and legal drone flights. This includes adhering to prescribed altitude limits, maintaining visual line of sight with the drone at all times, and avoiding restricted airspaces without prior authorization.
 
Privacy and Safety
We are committed to respecting individuals’ privacy and conducting our operations without causing disturbance or harm. DVS – Drone Visuals takes all necessary steps to minimize the risk of injury or property damage and to avoid capturing images or videos of individuals without consent, in compliance with GDPR and other applicable privacy laws.
 
Environmental Consideration
DVS – Drone Visuals is mindful of the environmental impact of our drone operations. We strive to minimize disruption to wildlife and natural habitats during our flights. Clients are asked to inform us of any specific environmental concerns in the area of operation so we can adjust our flight plans accordingly.
 
Limitation of Liability
DVS – Drone Visuals will not be liable for any claims, damages, legal actions, or fines associated with regulatory non-compliance, privacy infringement, or property damage arising from the unauthorized or unforeseen use of the drone footage by the client or third parties. Clients are responsible for obtaining all necessary permissions for drone operations on private property or in sensitive locations.
 
Weather and Operational Restrictions
Drone operations are subject to weather conditions and may be postponed or cancelled if conditions are deemed unsafe for flight, such as in the case of high winds, rain, or restricted visibility. DVS – Drone Visuals reserves the right to reschedule services to a mutually agreed-upon date without additional charges to the client.
 
Acknowledgment
By commissioning DVS – Drone Visuals for drone-based aerial photography and videography services, clients acknowledge and agree to the terms outlined in this disclaimer. Clients accept responsibility for any necessary permissions and agree to inform DVS – Drone Visuals of any specific flight restrictions or considerations in the area of operation.
 
For further information or inquiries regarding our drone operations and policies, please contact DVS – Drone Visuals at info@dvs-dronevisuals.com.

CAA Regulations Compliance Statement – Commitment to Regulatory Compliance

At DVS – Drone Visuals, we are dedicated to upholding the highest standards of safety, privacy, and professionalism in all aspects of our aerial photography and videography operations. This commitment extends to our strict compliance with the regulations set forth by the Civil Aviation Authority (CAA), the regulatory body governing the operation of unmanned aerial vehicles (UAVs) in the United Kingdom.
 
Compliance with CAA Regulations
We operate in full compliance with the CAA’s regulations for UAV operations, as outlined in the Air Navigation Order (ANO) and any other guidance or directives issued by the CAA. This includes, but is not limited to:
 
Pilot Certification
We possess the necessary CAA certifications and qualifications to conduct commercial aerial operations. Our pilots undergo regular training and assessments to ensure their knowledge and skills meet the current standards required by the CAA.
Operational Permissions: DVS – Drone Visuals holds all necessary permissions for commercial UAV operations, including the specific permissions required for operations in congested areas or near individuals not under our control. We adhere to all operational limitations and requirements as specified by our CAA permissions.

Safety and Risk Management
Safety is our foremost priority. We conduct comprehensive risk assessments for each operation and implement mitigating measures to ensure the safety of people, property, and the environment. Our operations are planned and executed in accordance with CAA safety guidelines and best practices in the industry.

Privacy and Data Protection
Recognizing the potential for UAV operations to impact privacy, we operate with a strong commitment to respecting individual privacy rights. Our operations are conducted in compliance with UK privacy laws, including the General Data Protection Regulation (GDPR), ensuring that data collection and storage are lawful and secure.

Environmental Consideration
DVS – Drone Visuals is conscious of the environmental impact of UAV operations. We strive to minimize our environmental footprint by adopting efficient flight practices, minimizing disturbances to wildlife, and adhering to guidelines for protected areas.
Insurance: In line with CAA requirements, DVS – Drone Visuals maintains comprehensive insurance coverage for all our UAV operations, providing peace of mind to our clients and stakeholders.
 
Continuous Improvement
DVS – Drone Visuals is committed to continuous improvement in our compliance efforts. We regularly review and update our operational practices, policies, and training programs to align with the latest CAA regulations and guidance, ensuring that we remain at the forefront of safe, responsible, and compliant UAV operations.
 
For further information about our CAA compliance practices or any aspect of our operations, please contact us at info@dvs-dronevisuals.com.

Safety Policy

At DVS – Drone Visuals, safety is our top priority. We are committed to conducting our aerial photography and videography operations with the utmost regard for the safety of our employees, clients, and the public, as well as the protection of property and the environment. This Safety Policy outlines the principles and practices we adhere to in all our drone operations.
 
Compliance with Regulations
DVS – Drone Visuals strictly adheres to the regulations set forth by the Civil Aviation Authority (CAA) and any other relevant bodies governing the operation of unmanned aerial vehicles (UAVs) in the United Kingdom. This includes, but is not limited to, compliance with airspace restrictions, maximum altitude limits, and proximity regulations regarding people and property.
 
Pilot Qualifications
All pilots employed by DVS – Drone Visuals are certified by the CAA to operate UAVs for commercial purposes. Our pilots regularly undergo training and assessments to ensure their skills and knowledge are up-to-date with the latest regulations and safety practices.
 
Equipment Maintenance
We ensure that all our UAVs and related equipment are regularly inspected and maintained according to the manufacturer’s recommendations and industry best practices. This helps prevent equipment failures that could lead to safety incidents.
 
Pre-Flight Planning
Before each flight, our pilots conduct thorough pre-flight planning. This includes assessing weather conditions, surveying the flight area for potential hazards, obtaining necessary permissions, and ensuring that the operation can be conducted safely without risk to people, property, or the environment.
 
Privacy and Data Protection
DVS – Drone Visuals respects the privacy of individuals and adheres to all applicable laws and regulations regarding privacy and data protection. Our operations are conducted in a manner that minimizes the risk of unintended surveillance or data collection.
 
Incident Reporting
In the unlikely event of an incident or accident during our drone operations, DVS – Drone Visuals has a clear procedure for reporting and investigating the incident. This ensures that any safety concerns are promptly addressed and that measures are implemented to prevent future occurrences.
 
Continuous Improvement
DVS – Drone Visuals is committed to the continuous improvement of our safety practices. We regularly review and update our policies and procedures to reflect changes in regulations, industry standards, and our own operational experience.
 
Client and Public Safety
Client and public safety is paramount during our operations. We ensure that our activities do not pose a risk to those in the vicinity of our operations and that our clients are informed of their role in maintaining a safe environment during drone flights.
 
For further information about our Safety Policy, please contact us at info@dvs-dronevisuals.com.

Public Liability Insurance Statement

At DVS – Drone Visuals, we prioritize not only the excellence of our aerial photography and videography services but also the safety and security of our operations for both our clients and the public. In alignment with this commitment, DVS – Drone Visuals is fully insured with a comprehensive Public Liability Insurance policy.
 
Coverage Details
Our Public Liability Insurance policy provides coverage up to £1,000,000, offering protection against claims of property damage and bodily injury to third parties that may arise during our operational activities. This policy is designed to ensure that in the unlikely event of an incident, the financial implications of claims made against DVS – Drone Visuals are managed effectively, safeguarding our business and our clients from unforeseen liabilities.
 
Commitment to Safety
The presence of our Public Liability Insurance underscores DVS – Drone Visuals’s dedication to conducting business responsibly and safely. We operate in strict compliance with the Civil Aviation Authority (CAA) regulations in the United Kingdom, ensuring all our drone operations meet the highest standards of safety and professionalism.
 
Policy Details
For specific inquiries regarding the terms and limitations of our Public Liability Insurance policy, or to request a certificate of insurance (COI) for a particular project, clients and partners are encouraged to contact us directly. DVS – Drone Visuals is transparent about our coverage and happy to provide relevant documentation to stakeholders as required for peace of mind and verification purposes.
 
Continuous Improvement
DVS – Drone Visuals is committed to ongoing improvement and adherence to best practices in all aspects of our operations, including maintaining and reviewing our insurance coverages to match the evolving nature of our business and the industry. We engage in regular risk assessments to ensure our insurance coverage remains adequate and reflective of the scale and scope of our services.
 
For further information about our Public Liability Insurance coverage, please contact us at info@dvs-dronevisuals.com.

Environmental Consideration Policy

At DVS – Drone Visuals, we recognize the importance of protecting the environment and are committed to conducting our business in an environmentally responsible and sustainable manner. Our Environmental Consideration Policy outlines our commitment to minimizing our environmental impact in all aspects of our aerial photography and videography services.
 
Sustainable Operations
We strive to reduce our carbon footprint through efficient operational practices, including:
Minimizing travel by planning efficient routes and combining missions where possible.
Ensuring that our drones and equipment are energy-efficient and well-maintained to optimize performance and reduce energy consumption.
 
Protection of Natural Habitats
DVS – Drone Visuals is committed to protecting wildlife and natural habitats. Our drone operations are carefully planned to avoid disturbance to wildlife, especially in sensitive or protected areas. We adhere to guidelines and regulations regarding flying in or near natural habitats and national parks to ensure that our activities do not harm local ecosystems.
 
Waste Reduction
We are dedicated to reducing waste in all areas of our business by:
Using digital workflows and communications to minimize paper use.
Recycling batteries, electronic components, and other recyclable materials used in our drone operations.
Choosing environmentally friendly packaging and materials for our products and marketing materials.
 
Compliance with Environmental Laws
DVS – Drone Visuals complies with all local and national environmental regulations and strives to exceed these standards where possible. We stay informed about environmental laws relevant to our operations and integrate best practices into our policies and procedures.
 
Client Engagement and Education
We believe in the power of collaboration to achieve environmental goals. DVS – Drone Visuals engages with clients to promote environmentally responsible practices, including advising on the best times and locations for aerial photography that minimize environmental impact. We also educate our clients about the importance of environmental protection and how they can contribute.
 
Continuous Improvement
DVS – Drone Visuals is committed to continuous improvement in our environmental performance. We regularly review our Environmental Consideration Policy and practices to identify areas for improvement and implement sustainable solutions. We encourage feedback from our clients, employees, and partners to help us improve our environmental impact.
 
Community and Industry Engagement
We actively participate in community and industry initiatives focused on environmental protection and sustainability. DVS – Drone Visuals is dedicated to sharing knowledge and practices that promote environmental awareness and responsibility within the aerial photography industry and our local community.
 
For further information about this Environmental Consideration Policy, please contact us at info@dvs-dronevisuals.com.

Deposit, Cancellation and Rescheduling Policy

DVS – Drone Visuals understands that plans can change and unforeseen circumstances can occur. We aim to be as flexible as possible while ensuring that we can manage our scheduling and services efficiently. The following policy outlines our guidelines for cancelling or rescheduling a booked aerial photography service:
 
Notification
Clients wishing to cancel or reschedule their booked session must notify DVS – Drone Visuals by email at info@dvs-dronevisuals.com or phone at 07549347154.

Deposit
DVS – Drone Visuals reserves the right to charge a 25% deposit for scheduled services. After receiving the approval of the offer (manually or by email), a deposit of 25% of the agreed costs will be charged. This ensures that DVS-Drone Visuals is fully equipped to provide the highest level of service, from project inception to completion. All costs quoted are inclusive of VAT and are valid for 30 days from the date of the offer.
Acceptance of quotation and payment of deposit will be taken as acceptance of the terms and conditions. Please ensure you have read and fully understand what is written in our terms and conditions. For further information, please contact us at info@dvs-dronevisuals.com.
 
Cancellation Policy
More than 14 days before the scheduled service: Clients can cancel their booking more than 14 days before the scheduled service date without incurring any charges. Any deposit paid will be fully refunded.
7 days to 14 days before the scheduled service: Clients cancelling within this timeframe will be subject to a cancellation fee of 25% of the total service cost. The remainder of any deposit paid beyond this cancellation fee will be refunded.
Less than 7 days before the scheduled service: No refund will be provided for cancellations made less than 7 days before the scheduled service.
 
Rescheduling Policy
More than 14 days before the scheduled service: Clients may reschedule their booking more than 14 days before the scheduled service date at no additional charge, subject to availability.
Less than 7 days before the scheduled service: Rescheduling within 7 days of the scheduled service date is subject to availability and may incur a rescheduling fee of 25% of the total service cost.
 
Weather or Unforeseen Events
DVS – Drone Visuals reserves the right to reschedule a session due to adverse weather conditions or other unforeseen events that would prevent the safe operation of the drone or compromise the quality of the work. In such cases, clients will be offered the option to reschedule at no additional cost or receive a full refund.
 
Failure to Perform Services
In the unlikely event that DVS – Drone Visuals is unable to perform the services on the scheduled date due to factors beyond our control, including but not limited to equipment failure, illness, or emergency situations, we will notify the client at the earliest opportunity and offer to reschedule or refund any payments made.
 
For further information about our Cancellation and Rescheduling Policy, please contact us at info@dvs-dronevisuals.com.

Service Terms & Conditions

Welcome to DVS – Drone Visuals. These Terms and Conditions govern the use of the www.dvs-dronevisuals.com website (the “Site”) and all services, content, and products available at or through the website. The Site is owned and operated by DVS – Drone Visuals (“us”, “we”, or “our”). Use of the Site and our aerial photography and videography services (“Services”) is offered subject to your acceptance without modification of all terms and conditions contained herein and all other operating rules, policies, including, without limitation, DVS – Drone Visuals’s Privacy Policy and Cookie Policy, and procedures that may be published from time to time on this Site (collectively, the “Agreement”).
 
Please read this Agreement carefully before accessing or using the Site or Services.
By accessing or using any part of the site or services, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these terms and conditions are considered an offer by DVS – Drone Visuals, acceptance is expressly limited to these terms.
 
Services
We provide professional aerial photography and videography services. The specific terms of the service engagement, including scope of work, deliverables, and payment, will be detailed in a separate Service Agreement, which forms part of this Agreement.
 
Compliance with Laws
Our operations comply with the Civil Aviation Authority (CAA) regulations and applicable local laws. Our pilots are certified and insured for commercial drone operations.
  
Intellectual Property
Rights to the final photographs and videos produced transfer to the client upon full payment, except as noted for promotional use by DVS – Drone Visuals. All other intellectual property rights remain with DVS – Drone Visuals.
 
Changes and Termination
We reserve the right to modify this Agreement and our services. Continued use after changes constitutes acceptance.
 
Disclaimer of Warranties and Limitation of Liability
The Site and services are provided “as is”. We disclaim all warranties, express or implied. We will not be liable for any damages arising from your use of the Site or services.
 
Indemnification
You agree to indemnify DVS – Drone Visuals against any claims or damages arising from your use of the Site or violation of this Agreement.
 
General
This Agreement, including the Privacy Policy and Cookie Policy, constitutes the entire agreement between you and DVS – Drone Visuals. It is governed by the laws of the United Kingdom, without regard to its conflict of law provisions.

For further information about this Terms and Conditions, please contact us at info@dvs-dronevisuals.com.

Privacy Policy

Welcome to DVS – Drone Visuals. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at info@dvs-dronevisuals.com.
 
When you visit our website www.dvs-dronevisuals.com, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services.
 
This privacy policy applies to all information collected through our website (such as www.dvs-dronevisuals.com), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the “Services”).
 
What Information Do We Collect?
We collect personal information that you provide to us such as name, address, contact information, passwords and security data, and payment information.
We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when participating in activities on the website or otherwise contacting us.
The personal information that we collect depends on the context of your interactions with us and the website, the choices you make and the products and features you use.

The personal information we collect can include the following:
1. Personal Information Provided by You. We collect names; phone numbers, email addresses and other similar information.
2. All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
 
How Do We Use Your Information?
We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:
-To facilitate account creation and logon process.
-To send you marketing and promotional communications.
-To send administrative information to you.
-To fulfil and manage your orders.
-To post testimonials.
-To deliver services to the user.
-To respond to user inquiries/offer support to users.
-To send you updates about the website’s launch.
 
Will Your Information Be Shared With Anyone?
We only share information with your consent, to comply with laws, to protect your rights, or to fulfil business obligations.

We may process or share data based on the following legal basis:
Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfil the terms of our contract.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
 
How Do We Keep Your Information Safe?
We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk. You should only access the services within a secure environment.
 
What Are Your Privacy Rights?
You have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.
 
Do We Make Updates to This Policy?
Yes, we will update this policy as necessary to stay compliant with relevant laws.
We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
 
For further information about this privacy policy, please contact us at info@dvs-dronevisuals.com.

Cookie Policy

This Cookie Policy explains how DVS – Drone Visuals (“Company”, “we”, “us”, and “our”) uses cookies and similar technologies to recognize you when you visit our website at www.dvs-dronevisuals.com (“Website”). It explains what these technologies are and why we use them, as well as your rights to control our use of them.
 
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
 
Cookies set by the website owner (in this case, DVS – Drone Visuals) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.
 
Why do we use cookies?
We use first party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Website. Third parties serve cookies through our Website for advertising, analytics, and other purposes. This is described in more detail below.
 
What types of cookies do we use?
Essential website cookies: These cookies are strictly necessary to provide you with services available through our Website and to use some of its features, such as access to secure areas.
Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our Website but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.
Analytics and customization cookies: These cookies collect information that is used either in aggregate form to help us understand how our Website is being used or how effective our marketing campaigns are, or to help us customize our Website for you.
Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.
 
How can I control cookies?
You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.
The Cookie Consent Manager can be found in the notification banner and on our website. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.
 
How often will you update this Cookie Policy?
We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
The date at the top of this Cookie Policy indicates when it was last updated.
 
For further information about our use of cookies, please email us at info@dvs-dronevisuals.com.

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